[vc_row][vc_column][vc_column_text]It's times of stress that really test the strength or weakness of an organization. During stressful times, leaders learn what the people in their organizations are made of – but also whether the systems, functions, and processes they have put in place are resilient to withstand the crises that inevitably come up. Industry shifts, market downturns, unexpected competitors: when stress comes, it shouldn't make an organization or process fall to pieces. Instead, stressful times should be when positive discourse, growth, and resiliency thrive.[1] "What do you do when you face a surprise?" David Woods, Faculty Emeritus of Integrated Systems Engineering at The Ohio State University, asked at the 2014 Velocity NY conference; referring to unexpected situations like when chunks of foam fell off the Space Shuttle Columbia's fuel tank in an unexpected way. "Do you gracefully extend performance, stretch your capabilities, and add adaptive capacity in order to continue to perform...
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